Ticia Swartout

IRS

​

Human Resource Specialist (Student Training)

I record and maintain documentation on all training events, programs, and curricula using appropriate systems and technologies. Additionally, I assess the impact of new programs and legislative changes on existing resources. I present my findings through consolidated reports, oral presentations, and memoranda, coordinating with management at all levels to plan and manage projects effectively.

 

I plan, coordinate, and implement training events and curricula aimed at improving employee performance across a diverse student population. To address areas where traditional approaches have been ineffective, I develop innovative training and career development methods while staying current with the latest developments in adult learning.

 

Furthermore, I plan, develop, schedule, and analyze training programs to ensure successful learning outcomes and provide data to support future initiatives. I collaborate with stakeholders to execute training plans and coordinate both in-person and virtual classes, offering reporting instructions, evaluation reports, and support to students throughout the process.

Pepperdine University

 

Organization Development Consultant

In my role as a co-manager for four consulting projects, I oversaw the planning, execution, and close-out phases, ensuring successful outcomes at each stage. By leveraging my analytical problem-solving skills, I identified the root causes of organizational challenges and developed effective solutions tailored to each situation. Collaborating closely with executive leadership teams, I helped to formulate strategic goals and create actionable plans that aligned with our desired outcomes. Through comprehensive assessments, I enhanced organizational performance by offering targeted interventions and recommendations for improvement. I also established strong relationships with stakeholders, promoting open communication that facilitated collaborative decision-making processes. Additionally, I designed and delivered workshops on key topics such as Appreciative Inquiry, conflict resolution, and employee engagement, further contributing to a positive organizational culture.

Department of Veterans Affairs

 

Program Support Assistant

I served as the primary office manager and front desk receptionist for the Los Angeles Regional Office's Veterans Service Center Public Contact Team.

 

Human Resources Specialist

I researched, analyzed, and provided solutions for various Human Resources issues while establishing and maintaining effective relationships with labor organizations representing federal employees.

 

Budget Analyst  

While keeping the Supervisory Budget Analyst and CFO informed of projected needs beyond the $3.6 billion budget, I reviewed actual obligations and workload levels to identify potential financial problems. I investigated deviations from fiscal operating plans and developed monthly and quarterly analyses of program trends, providing detailed explanations for significant variances.

 

Budget Technician

I assisted in coordinating the budgetary program for the Greater Los Angeles VA Medical Center, co-managing an annual budget exceeding $2 billion. 

 

Lead Purchase Agent

I led a team of five Purchase Agents, establishing KPIs and coordinated procurement requests with Inventory Manager Specialists. Conducted research on current and future FAR, VAAR, and other federal procurement laws.

 

Budget & Finance Technician

I supported leadership in managing and analyzing a $3.4 million budget for the Facility Maintenance Service at White City’s VA SORCC. I also collaborated with the contracting office and vendors to process payments and submit contract modification requests using various software.